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If you are contacting us about a product please have the brand, product name and receipt to hand. To speed up your query further, please also submit the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).
Other ways to contact us
You can call or write to one of our trained customer service representatives. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have.
Product
If you are contacting us about a product please have the brand, product name and receipt to hand. To speed up your query further, please also submit the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).
UK
Telephone
0800 042 0800*
Write to us
Aldi Stores, Holly Lane, Atherstone, Warwickshire CV9 2SQ
*Please note that we may monitor or record our calls to help us deliver the best possible service.
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In the event you have a complaint regarding a product or service purchased from Aldi please contact us at customer.service@aldi.co.uk.
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to Retail ADR, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them.
Alternatively, if your complaint is regarding goods or services purchased from aldi.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr
Please note that following submission of your complaint on the EU platform, you will be directed to Retail ADR. You may therefore refer your complaint directly to them.
Retail ADR,
33 floor Euston Towers,
286 Euston Road,
London,
NW1 3DP.
Web: www.retailadr.org.uk
Tel: 0203 137 8268
