Aldi

Contact form

We are currently experiencing a significantly higher number of contacts, please bear with us and we thank you for your patience.

You can call or write to one of our friendly customer services team. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have.

We will be more than happy to assist you with any queries you may have that our FAQ pages have been unable to answer for you.

Product

If you are contacting us about a product please have the brand, product name and receipt to hand. To speed up your query further, please also have the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).

Online

If you are contacting us about an Online query please choose option 2 and have your order number, email address and postcode to hand.

The quickest way for us to help you with your query is to complete the form below with as much information as possible.


Step 1: Type of Feedback

Please select your feedback type from the options below:

Online Orders
  • For queries on:
  • · Orders
  • · Deliveries
  • · Returns
  • · Click and Collect
Product Quality
  • For feedback on:
  • · Product Quality
  • · Product Availability
  • · Product Enquiry
Store
  • For feedback on:
  • · Overall shopping experience
  • · Customer Service
Other

In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to Retail ADR, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them.

Alternatively, if your complaint is regarding goods or services purchased from aldi.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr

Please note that following submission of your complaint on the EU platform, you will be directed to Retail ADR. You may therefore refer your complaint directly to them.

Registered Office

12-14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW

Web: www.retailadr.org.uk

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