Contact form
We are currently experiencing a significantly higher number of contacts, please bear with us and we thank you for your patience.
You can call or write to one of our friendly customer services team. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have.
We will be more than happy to assist you with any queries you may have that our FAQ pages have been unable to answer for you.
Product
If you are contacting us about a product please have the brand, product name and receipt to hand. To speed up your query further, please also have the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).
Online
If you are contacting us about an Online query please choose option 2 and have your order number, email address and postcode to hand.
UK
Telephone
*Please note that we may monitor or record our calls to help us deliver the best possible service.
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In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to Retail ADR, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them.
Alternatively, if your complaint is regarding goods or services purchased from aldi.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr
Please note that following submission of your complaint on the EU platform, you will be directed to Retail ADR. You may therefore refer your complaint directly to them.
Retail ADR,
33 floor Euston Towers,
286 Euston Road,
London,
NW1 3DP.
Web: www.retailadr.org.uk
Tel: 0203 137 8268
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