Contact Us

You can call or write to one of our trained customer service representatives. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have.


If you are contacting us about a product please have the brand, product name and receipt to hand. To speed up your query further, please provide the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).

In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to Retail ADR, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them.

Alternatively, if your complaint is regarding goods or services purchased from and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at

Please note that following submission of your complaint on the EU platform, you will be directed to Retail ADR. You may therefore refer your complaint directly to them.

Retail ADR,
33 floor Euston Towers,
286 Euston Road,
NW1 3DP.


Tel: 0203 137 8268

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